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CLK 11R - HR Service Representative

Requisition #:  39845
Department: Public Service Agency
Ministry Branch / Division: Hiring and Service Operations
Posting Close Date: 2017-04-02
Multiple Locations: Kamloops, Vancouver, Victoria, Nelson, Prince George
Job Type: Regular Full Time
Category: Administrative Services, Compliance and Enforcement, Human Resources
Job Profile: NEW_HRSR_JOB_PROFILE.docx
Job Summary:

Human Resource Service Representative - Clerk R11
Salary: $ 39,379 - $ 47,061 annually 

*This position is excluded from union membership
 *This posting is to establish an eligibility list for future permanent and/or temporary vacancies in Vancouver, Victoria, Nelson, Kamloops and Prince George.
*Applicants who do not fully meet the required qualifications at the Clerk 11 level may be considered for this position, but under-implemented at a lower classification  (Clerk 9 - Payroll and Benefit Support Representative).

A multi-faceted role in a high volume, fast-paced quality service environment

The BC Public Service Agency (BCPSA) provides leadership and services in people management. The Agency supports its clients in achieving their human resource goals and improves the overall effectiveness of the public service by providing human resource management policies and frameworks, as well as a variety of human resource services, products and programs.

The HR Services Representative is the “voice” of MyHR who provides technical HR advice and support to ministry customers and clients, via email and telephone, related to routine collective agreement interpretation and application of other HR matters, such as pay, benefits, leaves and application support queries. 

Your strong service orientation, including your ability to provide exceptional service to customers and resolve issues in a Contact Centre environment, is critical to this position, as are good verbal and written communication skills, ability to multitask, prioritize and to meet deadlines.  We are seeking a confident individual able to perform multiple duties with a high degree of initiative, professionalism and efficiency. In this position, you are the first point of contact and will provide telephone and email correspondence services to respond to enquiries while navigating multiple screens and programs. You are a positive team member and are able to maintain confidentiality when dealing with personnel information and privacy legislation.

If you are interested in working in a rewarding and dynamic environment and have a passion to provide quality customer service, this is the job for you.  For complete details about this opportunity, please review the attached job description. For specific position related enquiries, please contact Ronda.Watson@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile, please refer to the “How to Apply” section at the very bottom of this page.

For full description of accountabilities and qualifications, please review the attached job profile.

NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.

In order to be considered for this position, your application must clearly demonstrate how you meet the position qualifications as outlined in the attached Job Profile.


Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.


Cover Letter Required:  NO

A cover letter is not required and will not be reviewed.  Select "SKIP" at the cover letter option to continue with your application.

Résumé Required:  YES

Ensure your résumé provides detailed information about your education and employment history as it relates to the required job qualifications. Your résumé must include the month and year(s) for your education and each job in your employment history, as well as the job related responsibilitiesIf you do not clearly identify how you meet the education and experience requirements for the position, your application will not be considered.

Online Questionnaire:  YES

As part of the application process, when you submit your profile you will be prompted to fill out an online questionnaire.  The questionnaire will be used for screening of required qualifications (education, experience, designations, etc).  Note:  Your resume, submitted through your online profile, will be used to support the information you provide in your questionnaire.

IMPORTANT:  the online questionnaire cannot be saved and will take approximately 5-10 minutes to complete. You must complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you will require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply. Further instructions and information about questionnaires is available on MyHR at the following link: The Application Process




The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.


To create a profile, click on "Create Profile" at the top of this page.

To update an existing profile, click "Career Centre Login" at the top of this page.

For information on troubleshooting or to review our Frequently Asked Questions, please visit our Application Process page.

If you are still experiencing technical problems, or have problems submitting your resume/cover letter, please email BCPSA.Hiring.Centre@gov.bc.ca

By submitting your profile, you certify that all information submitted is true, complete and correct. Any information provided in your application, any assessment documents or processes and/or an interview that is found to be false or misrepresented in any respect, may eliminate you from further consideration for employment or may result in dismissal.

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