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ISL 18R - Operations Support Analyst

Requisition #:  39925
Department: Tech, Innov & Citizens' Serv
Ministry Branch / Division: Service BC/ Strategic Support Services
Posting Close Date: 2017-03-31
Location: Victoria
Multiple Locations:
Job Type: Regular Full Time
Category: Information Management/Information Technology
Job Profile: IS_18__Operation_Support_Anaylst_JP__final.docx
Job Summary:
Operations Support Analyst ~ Information Systems 18R
Salary:  $50,604.11 - $57,493.77 annually
  • There are 2 positions to be filled.
  • An eligibility list may be established to fill future similar permanent and/or temporary positions.
This position provides Tier 2 business and technical support to Service BC systems and applications. This includes response/ investigation/ resolution/ escalation for a variety of requests, incidents and alerts relating to Service BC systems and applications.  Incident resolution is focused on both ministry line of business and partner applications and web based services to the public.  This position serves internal/external clients across several ministries including federal and local governments.

The Operations Support Analyst will address system incompatibilities, identify options for resolution, and support the implementation of business applications, and application releases. They will be responsible for receiving, diagnosing, resolving and/or escalating incidents to solve complex data, server and application problems. 

For full description of accountabilities and qualifications, please review the attached job profile.

To learn more about this opportunity, please contact janis.rogers@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS. 

For more information about how to create or update your profile, please refer to the “How to Apply” section below.

NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience requirements as outlined in the attached Job Profile and include the month and years to establish required duration is met

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.

A Criminal Records Check will be required. 


  • Resume required: YES - Your resume should provide detailed information about your education and employment history as it relates to the required job qualifications. In order to be considered for this competition you must include the starting and ending month(s) and year(s) for each work employment history as well as the job related responsibilities.

  • Questionnaire required:  YES – the comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc).  Note:  Your resume, submitted through your online profile, may be used to support the information you provide in your questionnaire.

  • Cover letter required: NO - Do not submit a cover letter with your application as it will not be reviewed.  Please select "SKIP" on the cover letter screen to continue with your application.

IMPORTANT: The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply.  Further instructions are provided in the questionnaire and are also available on the Resources for Applicant page on MyHR.



The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.


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