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ISL 24 - Expert System Analyst
|Department:||Ministry of Justice AG|
|Ministry Branch / Division:||Dispute Resolution Office|
|Posting Close Date:||2017-03-28|
|Job Type:||Regular Full Time|
|Category:||Information Management/Information Technology|
|Expert System Analyst
Salary: $60,230.80 - $68,760.70 Annually, plus 6.6% Temporary Market Adjustment
An eligibility list may be established
Apply your technical business expertise in this challenging opportunity.
The Dispute Resolution Office, Justice Services Branch focuses mainly on enhancing access to justice through justice transformation projects, including the development of user-focussed alternatives to traditional court processes and the cutting of cost, complexity and delay. This will be achieved through a shift to user-focused dispute resolution models and an integrated approach. Current initiatives include the implementation of the Civil Resolution Tribunal – Tribunal Transformation initiative, the streamlining of BC’s human rights services, and the implementation of a Public Legal Education and Information program.
The Expert System Analyst will analyze, develop, refine, manage, maintain and implement delivery of highly specialized, client-focused technology-based services. Highly organized, you will develop data taxonomy and hierarchy to ensure ease of access to information for users through a variety of methodologies and user-centric processes. You will operate at the center of a multidisciplinary justice service delivery infrastructure combining service redesign, technology, dispute resolution, and client service. You will create and manage content delivered directly to the public through a multi-disciplinary, multi-sensory, web-based expert system platform.
If you are an information technology professional who thrives in a high profile user support environment, then we look forward to your application.
For full description of accountabilities and qualifications, please review the attached job profile. To learn more about this opportunity, please contact Mac.Campbell@gov.bc.ca DO NOT APPLY TO THIS EMAIL. For more information about how to create or update your profile, please refer to the How to Apply section below.
|To be considered for this position your resume must clearly demonstrate that you have the following:
- Degree in information architecture, user experience design, interaction design, computer science, human computer interaction or a related area plus one (1) year related experience; or Diploma in a related area plus two (2) years related experience. An equivalent combination of education, experience and/or training may be considered. Preference may be given to applicants who possess a related degree
- Minimum one (1) year experience Managing content – synthesizing information of various volumes and complexity and display in way that is easily understood and follows a logical path
- Minimum one (1) User testing and service design experience
- Minimum one (1) year experience in information architecture or user/interface design
- Experience with the creation of decision trees / logic charts, workflow and information flow diagrams.
- Experience in technical support, problem solving and troubleshooting
A criminal record check may be required.
Applicants selected to move forward in the hiring process may be assessed on the criteria outlined in the attached job description/profile.
***Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.***
Cover letter required: YES - A cover letter is required as part of your application. Clearly identify how you meet the qualifications necessary for this position. This information will be used as part of the selection process. Failing to provide a cover letter may disqualify you from this competition.
Resume required: YES - your resume must provide detailed information about your education and employment history in order to clearly demonstrate how you meet the required job qualifications. Please ensure your resume includes the month and year(s) for each job in your employment history as well as the job related responsibilities.
For more information about how to create or update your profile, please refer to the How to Apply section below.
DIVERSITY AND INCLUSION
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.
HOW TO APPLY
Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.
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