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CLK 09R - Client Services Worker (Provincial Inventory)

Requisition #:  44362
Department: Social Development & Innov
Ministry Branch / Division: Service Delivery Division
Posting Close Date: 2017-09-24
Multiple Locations: Abbotsford, Maple Ridge, Vernon, Victoria, Langley, Kelowna, Port Alberni, Surrey, Penticton, Nanaimo, Mission, Courtenay, North Vancouver, Richmond, Port Coquitlam, Chilliwack, New Westminster, Kamloops, Vancouver, Campbell River, Duncan, Burnaby
Job Type: Regular Full Time
Category: Administrative Services, Social Services
Job Profile: CSW_JOB_PROFILE_SEPTEMBER_7_2017_Final.docx
Job Summary:

Client Services Worker
Salary: $39,575.90 - $44,721.76 annually

This posting is to establish a pre-qualified pool of applicants (applicant inventory) who will be eligible to apply on  full-time, permanent part-time, and temporary positions in Income Assistance offices in the following locations: Abbotsford, Maple Ridge, Vernon, Victoria, Langley, Kelowna, Port Alberni, Surrey, Penticton, Nanaimo, Mission, Courtenay, Richmond, Port Coquitlam, Chilliwack, New Westminster, Kamloops, Vancouver, Duncan, Burnaby , North Vancouver and Campbell River.

Applicant inventories are used to streamline the recruitment experience. They are designed so applicants can be considered for multiple Client Service Worker opportunities within the Ministry of Social Development and Poverty Reduction. Applicants who are successful in the first stages of the assessment process will be placed into an applicant inventory and notified of opportunities as they arise. The notification will provide the location of the available position, and invite those in the inventory to complete a brief questionnaire which only needs to be completed by those who wishing to interview for a position in that location.

Before you apply, please read this important information on Applicant Inventories and how they work - Applicant Inventories on MyHR.

An eligibility list may be established.

Provide necessary administrative support in helping unemployed British Columbians find the road back to self-sufficiency!

The Service Delivery Division of the Ministry, while providing income assistance to individuals and families in need, is committed to increasing independence through employment by providing programs and services that move people towards sustainable employment and off assistance.
As a Client Services Worker you will provide information and services to persons seeking employment, income, and/or disability assistance. You may work with the public and or ministry staff either in-person, over the telephone, and/or within a virtual environment. Based in numerous provincial locations, these services will be provided with equal parts patience, empathy and resilience. This role requires strong communication and interpersonal skills, and the ability to multi-task while maintaining attention to detail
If you have strong organizational skills, experience in providing excellent customer service, willingness to take on new tasks, and the ability to work effectively as part of a strong team, we encourage your application.

Important Note:  The Ministry also currently has another separate Inventory Posting for locations where we have historically had challenges recruiting enough applicants.   Should the locations you would be willing to accept employment all be listed above, you need only apply to this posting.  However, if you may be interested in accepting employment in locations listed in the other posting as well (Requisition 44363), you will need to formally apply to both postings.  You will be asked to complete a questionnaire upon applying to either/both postings.  As the questionnaire is identical, if applying to both, we suggest you copy and save your responses when completing the first questionnaire and then copy/paste them into the questionnaire when applying to the 2nd posting. 

For complete details on this opportunity, please review the attached job profile (position description). 

To learn more about this opportunity, please contact SDSI.OPSSUPPORT.HIRING@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS.

For technical problems or problems submitting your application or for more information about how to create or update your profile, please refer to the How to Apply section below.

NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.

In order to be considered for this position your application must clearly demonstrate how you meet each of the education and experience requirements as outlined in the attached Job Profile.
Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile.
A Criminal Records Check is required.


1. Questionnaire required:  YES – the comprehensive questionnaire will be used for screening of required qualifications (education, experience, designations, etc).  Questionnaire responses will be used to shortlist applicants to move to the next stage of the process, so please ensure you include all relevant information about your education and experience, including dates, when responding to the questionnaire.  Your resume may not be reviewed for shortlisting purposes.

IMPORTANT: The online questionnaire cannot be saved and will time out after 60 minutes. You will need to complete the questionnaire and submit your application within 60 minutes or you will lose any information you have entered.  If you require more time to prepare your responses, copy the questions and prepare your responses outside of the system and paste them into the online questionnaire when you are ready to apply.  Further instructions are provided in the questionnaire and are also available on the Resources for Applicant page on MyHR.

2. Resume required: YES - A resume, submitted through your online profile, is required and may be used to support the information provided in your questionnaire responses.

3. Cover letter required: NO - Do not submit a cover letter with your application as it will not be reviewed.  Please select "SKIP" on the cover letter screen to continue with your application.



The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.


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