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ISL 27R - Manager, Retail Technologies

Requisition #:  45948
Department: Ministry of Justice AG
Ministry Branch / Division: BC Liquor Distribution Branch
Posting Close Date: 2017-11-28
Location: Vancouver
Multiple Locations:
Job Type: Regular Full Time
Category: Information Management/Information Technology
Job Profile: 20170608_IS1543_JD_BAB7.docx
Job Summary:
Manager, Retail Technology, IS27, Vancouver, Regular/Full Time   
Salary: $66,200.03 to $75,658.71 per annum plus 6.6% Temporary Market Adjustment

STEP into a career with one of BC’s Top Employers. The Liquor Distribution Branch is one of Canada’s largest distributors and retailers of beverage alcohol. At the Liquor Distribution Branch we are driven by innovation and have a passion for the future and are looking for a dynamic professional to join our team.
The Manager, Retail Technologies operates at the intersection of business, technology and operations and applies expertise and analytics in client technology solutions and services to design, develop, implement, and maintain strategic roadmaps that deliver collaborative solutions to LDB business units.
The Manager provides highly-valued strategic consulting and solution driven guidance to LDB’s business areas and leads solution discovery, service management and relationship management as it relates to the delivery of Retail Technology services. The Manager develops a thorough understanding of and cultivates strong relationships with the Retail business stakeholders – both leadership and subject matter experts to ensure that devices, tools and technologies are functioning to support core retail organizational functions and business processes.

This position manages the Retail Technologies unit, ensuring effective and efficient delivery of services and support as they relate to the functioning of BC Liquor Stories (BCLS) POS/POR hardware, store administration workstations, inventory scanners, laptops, printers, digital signage, mobile devices and tablets.  This also includes the setup/tear down of pop-up stores for special events as organized by either the LDB or industry-related organizations.
Retail systems and technologies support $1.4 billion in annual gross sales servicing 198 stores throughout the province with approximately 8,000 product offerings. Retail systems and technologies support 700,000 customer transactions per week.
Please review the attached job description for a complete list of duties, qualifications and competencies.

Please note that a cover letter is a requirement for this competition.

An eligibility list for permanent or temporary opportunities may be established. A criminal record check is required.

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted.

Contact: Jasdeep Dhaliwal, A/Advisor, HR Services, BC Liquor Distribution Branch
Phone: 604 252-3474

Visit Careers at www.bcliquorstores.com

Education and Experience:
A degree, diploma or certificate in computer science or a related field, and a minimum of 5 years of recent, related experience* or an equivalent of education/work experience.
*Recent, related experience must include:

  • Leading the planning, management and evaluation of IT services in a large, complex organization

  • Applying IT service standards and best practices

  • Achieving desired technical and business results within service level parameters

  • Identifying, adapting and implementing new methods and technologies to improve IT services

  • Developing and maintaining productive working relationships with multiple clients, vendors, contractors and employees

  • Leading and managing IT professionals to support delivery of results.

Preference may be given to those candidates:

  • IT Infrastructure Library (ITIL) foundation training or certification

  • CompTIA A+ certification

  • Experience as an IT professional in a retail/wholesale/distribution business environment 

An equivalent combination of education, training and experience may be considered.


  • Knowledge of IT service centre operations, infrastructure, technologies, protocols and standards

  • Knowledge of retail technologies.

  • Knowledge of tends and developments in the information technology industry, especially end-user technologies

  • Knowledge of project and contract management principles and practices

  • Knowledge of multiple desktop and mobile operating systems (e.g. Windows, Linux, Android, iOS, MacOS)

  • Knowledge of principles of effective supervision, including mentoring and coaching

  • Information security standards (e.g. ISO27001, COBIT); Java/J2EE and/or Microsoft .NET platform (.NET: C#, .NET ASP); relational databases on multiple platforms, e.g., Oracle, MS SQL Server, IBM DB2

  • Software Development Lifecycle (SDLC) 

Skills and Abilities:

  • Demonstrated strategic thinking and business acumen to support the delivery of services, solutions and results.

  • Demonstrated ability to consult, develop and maintain positive working relationships with external and internal customers/clients and government stakeholders.

  • Excellent ability to facilitate dialogue and resolution of complex issues with a wide variety of stakeholders, including senior executives.

  • Demonstrated leadership abilities; ability to lead, direct and develop a team effectively.

  • Ability to manage multiple priorities and produce results within deadlines

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Highly self- motivated and self-directed.



The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.


Unless otherwise specified in the posting above, only applications submitted using the BC Public Service Job Opportunities website will be accepted.


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